Our goal is to provide an enriching and fulfilling work environment that has resulted in lower employee turnover (only 40% annually) compared to other contact centers (as high as 100% or higher annually).
The Surpass system has produced unprecedented results for subscription-based businesses time and time again.
From acquisition to customer retention, we’ve posted high success rates on conversion, win-back, inbound and outbound migration and retention, as well as data entry programs.
In an industry where Customer Service is often a primary differentiator between competing providers, we’ll help give you that competitive edge.
We strive to act as as part of your team, making a smooth and seamless experience for your customers, turning problems into revenue and loyalty.
The success of our sales programs stretches across multiple industry verticals for both Outbound and Inbound efforts and has been used to achieve success nationwide in a wide variety of sales roles.Read more